RETURNS & REFUNDS

You may return any non-final-sale product ordered on the ATELIER website for refund within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging (including, if possible, the original delivery box).

Customized items cannot be returned.

Please contact us via email ([email protected]) to request a return.

RETURN COSTS

If you decide to return the product within the 14-day withdrawal period, you will be responsible for the shipping and packaging costs.

REFUNDING THE PURCHASE

Once we have received the return shipment, we will confirm receipt. All approved returns will be credited soonest, but in any event not later than 14 days from the day on which we have received your decision to withdraw from this contract.

Please note:

• Your refund will be issued according to the payment method you have chosen at the time of ordering.

• Your refund is always credited in the same currency as the original purchase to the purchaser's account.

• Shipping costs are not refunded.

• For orders that originally were dispatched to a destination within the EU your refund will include sales tax (VAT).

• For orders that were shipped outside the EU we cannot refund customs-duties and local sales tax. You may negotiate directly with your local customs office.

• The time it takes to receive your refund depends on the original payment method.